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I spent over $100 on their damage control shampoo and conditioner along with the leave in conditioner and style prep spray. Honestly, I am one who does not leave negative reviews on anything I purchase as I try to compliment retailers on what they do well.

After using the shampoo and conditioner a few times, my scalp felt like it was on fire. I noticed my hair was slightly breaking off and felt like straw. I couldn't believe what was going on and quickly discontinued using the products and saturated my hair in olive oil and hair mask treatments to try to restore my hair. When I called Aveda they did not seem like they were very empathetic and informed me I needed to call their corporate office to report this.

I called the corporate office and was transferred around and then was told they would be sending me a form I needed to fill out and return the products. All I wanted was someone to tell me that they would immediately refund my money. I will never purchase any products from Aveda again.

In today's market of competitive retailers, pay attention to your customers. By the way, my hair is now in the process of being restored with the Dove shampoo and conditioners that have brought life back to my hair.

Reason of review: Bad quality.

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